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中智 EAP攜手Lyra Health，共探員工心理健康之道

Lyra Health and CIIC Guanaitong: Forging a Partnership for Employee Well-being

全球突發公共衛生事件爆發后，世界上的各種變化使得心理問題迅速成為全球性議題，如何提高員工心理健康已經成為全球企業和EAP服務商共同關注的焦點。同時，隨著中國經濟全球化程度的不斷加深，國內企業不斷拓展國際市場，國外企業也紛紛進入中國市場開展業務。在這種情況下，如何讓全球各地的員工都能平等地獲得有效的高質量EAP服務，已成為一個值得深入探討的話題。

After the outbreak of COVID-19, the world has witnessed various changes, swiftly transforming mental health issues into a global concern. Enhancing employee mental well-being has become a focal point for global enterprises and Employee Assistance Program (EAP) service providers. Simultaneously, with the deepening globalization of the Chinese economy, domestic companies are expanding into international markets, and foreign enterprises are entering the Chinese market. In this context, ensuring that employees worldwide have equal access to effective, high-quality EAP services has become a topic worthy of in-depth exploration.

這樣的背景下，

Against this backdrop,

中智關愛通旗下的中智EAP與國際領先員工心理健康服務商Lyra Health（以下簡稱“Lyra”）建立了合作關系，為Lyra在華客戶提供服務。

CIIC EAP, a subsidiary of CIIC Guanaitong has established a partnership with Lyra Health, a leading international Workforce Mental Health service provider, to bring mental health and wellbeing services to Lyra customers with employees in China.

2024年1月15日至1月18日，雙方在上海開展了多場交流學習，既讓中智EAP深入了解到國際領先的EAP理念與實踐以及Lyra在全球范圍內為超過2500家企業1700萬會員提供服務的寶貴經驗，同時也借助國際服務商的影響力，讓中智EAP、中智集團乃至中國心理健康組織在心理健康領域的貢獻和創新有機會得到全球關注。

The two companies engaged in a series of exchange and learning sessions from January 15th to January 18th in Shanghai. This initiative allowed CIIC EAP to gain insights into international EAP philosophies, practices, and Lyra's valuable experience in serving over 17 million members across 2,500 customers globally. Additionally, the initiative leveraged the influence of an international EAP service provider to garner global attention for the innovative contributions of CIIC EAP, CIIC Group, and Chinese mental health organizations.

雙方擁有一致的使命和愿景，共同致力于以優質的、循證的心理健康服務，為全球各地的人們帶來福祉。

The two companies share a common mission and vision to bring exceptional, evidence-based mental health services to people around the world.

在為期四天的交流學習中，中智關愛通總經理潘軍和中智關愛通副總經理鄔文皓向Lyra代表團介紹了中智關愛通的整體狀況、使命與發展目標，中智EAP總顧問史厚今、中智EAP執行總監殷實、中智EAP項目組高級經理毛寒曉則分享了中智EAP發展歷程和團隊狀況，Lyra國際業務負責人Andrew Davies也分享了Lyra的全球化戰略、發展機遇與愿景。

Over the four-day exchange and learning sessions, Mr. Pan Jun, General Manager of CIIC Guanaitong, and Mr. Wu Wenhao, Deputy General Manager, provided Lyra's delegation with an overview of CIIC Guanaitong's mission, development goals, and the current state. Further insights into CIIC EAP's development journey and team dynamics were shared by Mrs. Shi Houjin, Chief Consultant of CIIC EAP, Mr. Yin Shi, Executive Director of CIIC EAP, and Mrs. Mao Hanxiao, Program Director of CIIC EAP. Mr. Andrew Davies, Head of Lyra International also shared Lyra's global strategy, development opportunities, and vision.

為了進一步深化雙方的理解與互鑒，以及實現共同成長和進步的目標，中智EAP團隊和Lyra代表團就全球EAP的發展現狀和趨勢、面臨的挑戰以及應對策略等方面進行了深入的交流和探討。通過這次研討會，雙方團隊都收獲了很多寶貴的經驗和建議，對未來在員工心理健康服務領域的發展方向和策略有了更清晰的認識和規劃。

To deepen mutual understanding, facilitate mutual learning, and achieve shared growth goals, both CIIC EAP and Lyra engaged in in-depth discussions on the current status and trends of global EAP, challenges faced, and strategies for addressing these challenges. Through this collaborative workshop, both teams gained valuable experiences and insights, developing a clearer understanding and strategic plan for the future of employee mental health services.

為了讓Lyra代表團更好地了解中國企業在員工關懷方面所做的努力和創新，中智EAP團隊還帶領Lyra代表團參觀了中智關愛通上海職場。在參觀過程中，中智EAP團隊為Lyra代表團詳細介紹了中智關愛通在 員工福利和關懷方面的一系列措施和實踐，包括提供心理咨詢、健康咨詢、員工培訓、年貨大街等多元化服務。這些措施不僅體現了中智關愛通對員工健康和幸福的關注，也為Lyra代表團提供了一個了解中國企業文化和員工關懷的重要窗口。

In an effort to showcase the efforts and innovations made by Chinese enterprises in employee care, the CIIC EAP team guided Lyra's delegation on a tour of the Shanghai workplace of CIIC Guanaitong. During the visit, CIIC EAP detailed a series of measures and practices related to employee welfare and care, including diverse services such as psychological counseling, health consultations, employee training, and the Lunar New Year's Shopping Street. These initiatives not only reflected CIIC Guanaitong's commitment to employee health and happiness but also provided Lyra's delegation with a crucial window into understanding Chinese corporate culture and employee care practices.

在近期的溝通交流中，中智EAP與Lyra在以下幾個方面達成了共識：

As part of the two companies’ relationship, CIIC EAP and Lyra have reached shared commitments on several key aspects:

一、提供以技術為驅動的高質量心理健康服務

Providing Technology-Driven, High-Quality Mental Health Services:

在心理服務需求日益增加的今天，保持高標準、高質量的服務是雙方為客戶提供服務的堅守與底線。為了滿足不同客戶的需求和期望，提高服務質量和水平，也需要運用與時俱進的技術力量不斷創新服務方式和方法，這將有利于為更多人提供優質的心理健康服務。

With the increasing demand for mental health services, maintaining high standards and quality services is a shared commitment. Both parties recognize the need to continuously innovate service methods using state-of-the-art technology to meet the diverse needs and expectations of clients.

二、保持國際化、高標準、本土化的服務質量

Maintaining International, High Standards, and Localized Service Quality:

心理健康服務不能只是簡單地照搬國際標準，也需要考慮到不同文化背景下的文化差異和社會背景。因此在服務過程中，既要保證國際化、高標準的服務質量，同時也要考慮到不同國家和地區的文化差異，尊重和適應本地的文化習俗，以更加貼近當地實際需求的方式提供心理健康服務。

Mental health services should not be a mere replication of international standards but should consider cultural differences and societal backgrounds. Both parties acknowledge the importance of ensuring international, high-standard service quality while respecting and adapting to local cultural customs to provide mental health services that align with local needs.

三、推動讓心理健康服務平等惠及每位員工

Promoting Equal Access to Mental Health Services for All Employees:

企業需要將員工的心理健康問題視為與業務發展同等重要的問題，并采取積極的態度來解決這些問題。EAP服務商更需要從員工的角度出發，為每一位員工提供更加全面、優質的心理健康服務，幫助他們在工作和生活中保持健康心態。

Enterprises need to treat employees' mental health issues as equally important as business development. EAP service providers should focus on providing comprehensive, high-quality mental health services for every employee, helping them maintain a healthy mindset in both work and life.

這次交流研討和實地參觀考察，為中智EAP與Lyra未來在員工心理健康服務領域的合作打下了堅實的基礎。

This exchange and exploration have laid a solid foundation for future collaboration between CIIC EAP and Lyra in the field of employee mental health services.

雙方團隊代表都表示，未來將繼續保持深入交流和合作，提高心理健康服務的水平和質量，共同為企業和員工的心理健康服務做出更大的貢獻，并積極參與國際合作和交流，推動全球心理健康事業的發展。

Both teams express their commitment to continued in-depth communication and cooperation, elevating the level and quality of mental health services. They aim to make significant contributions to the mental well-being of both enterprises and employees while actively participating in international cooperation and exchanges to promote the global development of mental health initiatives.